Please confirm the following before configuration.
1. Use the cable that was sent with Remo.
2. Configure your Remo near your Wi-Fi router.
3. In the "Plub in Remo" screen (see below), unplug and replug your Remo.
After you complete the 3 steps above, on "Tap Remo" screen, place Remo on your left palm, and gently touch Remo with your right hand, covering the entire surface.