Q36. An error occurs when operating from Google Home

"This ◯◯ (appliances) has not been set yet"

When replying, please register the appliances you want to operate with the application of Nature Remo.

"Unknown error occurred in ◯◯ (appliance)"

If you are replying, please register the remote control button with the application of Nature Remo.

To register buttons, please register icons and buttons like the image below, and other household appliances with power ON and OFF with "ON" and "OFF" icons respectively.

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If you get an error despite registering the button, you can cancel the mail address link once, check the email address used for Nature Remo's account from the Nature Remo app settings, Please cooperate again with.

Procedure for unlinking Google Home

1. Tap "≡" at the top left corner of the Google Home app.

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2. Tap "Home control".

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3. Tap "+" in the lower right.

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4. On the Add Device screen, tap "Nature Remo Smart Home" which is already linked, and tap "Unlink account".

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5. Add "Nature Remo Smart Home" from the Add Device screen again.

* If you are having trouble re-linking, please delete the cookie of the web browser and try the link.